Create a Culture of Care That Patients Feel —
and Your Revenue Shows.
Build a patient-centered team united by empathy and Ritz-Carlton-level service. In 30 days, see exactly how a loving, high-performing culture drives measurable ROI.
Created by Louis Carter | Published by Best Practice Institute
Define What "Good" Looks Like
Set practice values and call standards together — not corporate speak, real behaviors. AI helps you build them.
Train with Empathy, Not Compliance
Staff think of someone they love, then learn to treat every patient that way. Training that sticks.
Know What's Happening on Every Call
AI listens to calls and scores them against YOUR standards. No guessing.
See the ROI in Dollars
Weekly scorecards track Calls → Booked → Shows. At the end of 30 days, you see exactly what changed — in revenue.
How It Works
Align
Physicians sign the Leadership Charter. Staff complete the empathy exercise. You define your standards.
Execute
Office manager enters 4 numbers weekly. AI flags coaching needs. Physicians make quick decisions.
Prove
One-page ROI report showing baseline vs. current and dollar impact.
Who It's For
Physicians
Dashboard with conversion rate, decisions needed, staff snapshot.
Office Manager
Scorecard, coaching queue, escalations, meeting prep.
Staff
Empathy exercise, daily checklists, call scripts, micro-training.
Billing
Collections upload, revenue attribution.